- All sales are final for all digital purchases and
embroidered items.
- If you purchase an item and nothing has been
embroidered onto the item, you must contact us within 48 hours of receipt
of goods to initiate a return. Contact after 48 hours for a product
replacement will not be honored. Receipt of goods is defined from the time
and date of delivery by mail services as verified by a delivery
confirmation.
- The customer must return the original item. Return
shipping from the customer must include delivery confirmation.
- The customer is responsible for return shipping.
GMSity Embroidery will
pay for the reshipping of the replacement from my facility to the customer
location at the lowest available cost that provides delivery confirmation.
No express, priority, or expedited shipping unless customers agree to pay shipping
charges upfront.
- Delivery confirmation on return shipping must be
purchased by the customer and provided to GMSity Embroidery. Return shipping from the customer
must include delivery confirmation.
- Failure to purchase and provide delivery confirmation
may result in forfeiture of the right to receive a replacement or refund
if the item(s) are lost in transit back to our facility.
- Upon receipt of returned good(s), I will inspect,
investigate item damage and begin replacement.
- A return claim is denied if my investigation finds that
the damage was incurred by misuse, normal use, or any other defect not
originating from craftsmanship.
- Items involving any customized embroidery do not
qualify for refunds.
- Items will be replaced per the original specifications
of the original order. No modifications or adjustments are allowed.
- Replacement item(s) will be made with the original or
similar material in quality, colors, threads, and craftsmanship as the
initially purchased item(s).